Returns & Exchanges
All products are eligible for return and exchange within 7 days from the date of receipt of the product for unworn / unused products. This is not applicable for any personalized/engraved products. Any signs of wear or tampering with the product will make it ineligible for exchange or return.
In case the exchanged value is higher than the value of the old product, the customer will have to pay the difference between the new product chosen and the amount paid towards the old product. In case the exchanged value is lesser than the value of the old product, the difference will be held as a credit for future purchase.
Raf is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We are also unable to return/exchange any items once they have been altered by a third party jeweler.