Our policies are designed to ensure complete satisfaction, and to enable a delightful and convenient shopping experience.

Return and Exchange

If you are not entirely satisfied with your online purchases, or for any reason it does not meet your expectations, you can return the merchandise for an exchange or store credit. This is not applicable to any personalized products.

If you are sending an item back due to a manufacturing issue or for a ring sizing issue, you must first request a return number for your package. Raf is not responsible for any loss or damage that occurs during shipping. All items must be accompanied by the original sales receipt or order number. Please mail the package to the address provided in the instructions you receive from contact@rafthelabel.com and ensure that your name, address and return authorisation number are clearly printed on the outside of the package.

Please note: All returns should be properly packed in the same way as it was sent to you. The package contents should be properly covered and taped. Any package that is not properly covered and taped will not be considered eligible for returns and exchanges. 

Our team will contact you upon receipt of the package. Our quality inspection team must confirm the returned jewellery has not been damaged, or suffered excessive wear and tear during the 7-day period. All items must arrive back in their original condition.

Raf is not responsible for lost or stolen items once declared 'Delivered' by the delivery service. We are also unable to return/exchange any items once they have been altered by a third party jeweler.

Cancellation 

1. Full Refund within 24 Hours of Ordering: Customers can cancel their online orders and receive a full refund as long as they do so within the first 24 hours after placing the order. This is a generous timeframe that allows customers to change their minds or correct any mistakes they may have made during the ordering process.

2. Store Credit After 24 Hours of Ordering: After the initial 24-hour window has passed but before the order has been shipped, customers are eligible for a store credit when they cancel their order. This store credit can typically be used to make future purchases from the same online store. This part of the policy helps the store mitigate potential losses associated with processing and holding orders that are eventually canceled.